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Overall Statement
System Monitoring
Firewalls
Secure Socket Layers (SSL)
Encryption
Data Storage
Privacy & Confidentiality

Security Statement
Revised August 2003

Read our HIPAA Preparedness Statement

Overall Statement [top]

Medical Electronic Billing is committed to safeguarding your security and has implemented several lines of defense to protect you. We use industry-standard hardware and software in combination with authentication and certification by third parties to protect the transmission of data, the processing of data and storing data.

We have taken extensive steps to ensure that any data transmitted by our users cannot be intercepted, viewed, or blocked by unauthorized parties. We have also established policies telling our users how we use and store their information.

Medical Electronic Billing is committed to maintaining a secure environment to store and receive your sensitive information. We have taken every precaution to protect your data and are constantly improving our security procedures. We will continue to make data security a top priority as new technologies become available.

System Monitoring [top]

We constantly monitor our web security in order to protect the integrity of your data transmissions. We monitor user access, password changes, account modification, file uploads, file downloads, and deleted files. Medical Electronic Billing uses these systems and application activity logs to protect our systems and your information. These logs are reviewed regularly and any anomalies or discrepancies are thoroughly investigated.

Firewalls [top]

As a second layer of protection, Medical Electronic Billing utilizes advanced firewall technology to protect our user database from outsiders. This is a system designed to prevent unauthorized access to or from a private network, such as our web servers, when connected to the Internet. Data entering or leaving our network must pass through the firewall, which examines each message and blocks those that do not meet our specified security criteria. Medical Electronic Billing also features a high-speed wireless Internet connection. This means data travels through space, not wires, making it more difficult for anyone to intercept your information.

Once your information is received at Medical Electronic Billing, access to your information is limited to data personnel. We use internal firewalls to restrict employee access to your patient data. Only employees directly involved with processing your statements have access to data files. Each employee is provided with a copy of this document so that they are aware of our security practices.

Secured Socket Layers (SSL) [top]

On our FTP (File Transfer Protocol) site, we use a server-based Secure Socket Layer (SSL) technology in the transmission of logon identification and passwords. SSL technology provides advanced encryption tools that convert the information you input into code before it is sent to us and ensures secure data transmission over the Internet.

The browsers that Medical Electronic Billing web based services currently support are listed below. These browsers provide 128-bit security with strong encryption capability. Encryption means that your information is converted into bits of code before it is securely sent over the Internet. This scrambled data cannot be read as it travels through the Internet.

SSL is a protocol originally developed by Netscape for transmitting private documents via the Internet. Browsers from Netscape (v. 2.0 and higher) and Microsoft (v. 3.0 and higher) both support SSL. Many web sites, including Medical Electronic Billing use the protocol to transmit user information securely. Equifax, a leading Internet security company, certifies these controls. SouthWest Direct holds an Equifax Secure Server Digital ID.

Encryption [top]

Encryption is the process of scrambling information, typically for data transmission. When used between you and Medical Electronic Billing, this technology encrypts your patient billing information as you send it to us, which only Medical Electronic Billing can decrypt. Your username and password are also kept encrypted at all times so they cannot be decoded.

Data Storage [top]

As a last line of defense, Medical Electronic Billing has taken precautions to store any patient information you submit on a separate database server, and not on our web server. Therefore, even if someone gains unauthorized access to our Web site, it would not be possible to access your patient data.

Privacy and Confidentiality [top]

Data sent to us by our clients is used solely for client projects as they relate to printing and mailing of patient billing statements. Client data is client property and is never sold, transmitted to a third party, or otherwise manipulated. Medical Electronic Billing will not disclose or transmit any client data to any third party without your expressed permission.

To ensure the confidentiality of your information and that of your patients, Medical Electronic Billing has each employee sign a confidentiality agreement. Under terms of the agreement, all employees agree not to use, publish or disclose, or permit others to use, publish or disclose, any confidential information they may come in contact with. Violation of this agreement warrants termination. A copy of this confidentiality agreement is available upon request.